Customer Success Specialist - AI Medical Imaging

Are you working in healthcare technology and looking for a role where you can take ownership of customer relationships from onboarding through to renewal?

We’re partnering with a German medical technology company that develops digital skin imaging systems and cloud-based software for dermatology. Its technology helps clinicians capture, compare and monitor skin images over time, combining specialist imaging devices with software that supports day-to-day clinical workflows.

The company is hiring a Customer Success Specialist to support customers across EMEA. The role can be performed remotely from Germany.

Role Overview

You’ll be the main point of contact for a portfolio of customers, helping clinical teams get up and running with the imaging systems and software and supporting them as they adopt the technology in their day-to-day work.

You’ll stay close to each account after go-live, tracking adoption, resolving issues and managing renewals and upgrades. You’ll work with Sales to identify where customers could benefit from additional products and with Support, Product and Service to coordinate technical escalations.

Key Responsibilities

• Own the customer relationship from onboarding and first use through to ongoing adoption and renewal.
• Coordinate onboarding and training so clinical teams can confidently use the imaging systems and software.
• Monitor product usage and account health, identifying where customers need extra support.
• Lead customer check-ins and business reviews to discuss progress, feedback and next steps.
• Manage renewals and upgrades and partner with Sales on upsell and cross-sell opportunities.
• Coordinate technical escalations and keep customers informed through to resolution.

About You

• Experience in customer success, implementation, onboarding or account management for a technical product.
• Comfortable training users, managing multiple customer relationships and coordinating with technical teams.
• Able to give examples of how you’ve helped customers adopt a product and supported them after go-live.
• Commercially aware, with an understanding of customer retention, renewals and account growth.
• Fluent German and English, with the ability to work remotely from Germany.
• Experience in MedTech, healthcare SaaS, medical imaging or another clinical technology environment would be valuable.

Why Apply?

You’ll work with a product that combines medical devices and cloud software, giving you exposure to both sides of clinical technology. If your current role focuses on implementation, this is an opportunity to build on that experience by owning what happens after go-live, including adoption, renewals and account growth.

Your Consultant

James Allen | Principal Consultant | Aspire Life Sciences

James specialises in recruitment across MedTech, medical devices and digital health, supporting companies across Europe and the US. He’s managing this search and will be your point of contact throughout the recruitment process.