Title: Customer Success & Project Coordinator

Location: Germany – Erlangen / Remote within Germany (working arrangements to be confirmed)

Industry: Digital Health – MedTech – Healthcare Technology

Department: Customer Success & Operations

Contract Type: Permanent

Company Overview

Are you a Customer Success professional who enjoys working with innovative healthcare technology, building strong customer relationships and helping deliver solutions that genuinely improve patient care?

Would you be excited to join an ambitious, internationally expanding Digital Health company where your work directly contributes to the future of healthcare delivery?

We are partnering with an innovative European healthcare technology company developing advanced Remote Patient Monitoring solutions that are transforming how hospitals and healthcare professionals monitor and support patients outside traditional clinical environments.

Their technology connects patients, healthcare professionals and medical devices through an intelligent digital platform, enabling better patient monitoring, earlier intervention and more efficient healthcare delivery.

Having recently secured €6 million in Series A investment, the company is accelerating its international expansion, with Germany representing a key strategic growth market.

With established technology, existing healthcare customers and growing operations across Europe, the business is now investing in its German team to support its next phase of development.

They are looking for a motivated and technically confident Customer Success & Project Coordinator to play an important role in supporting healthcare customers and the successful implementation of their technology throughout Germany.

Role Overview

This is not a traditional Customer Success position focused purely on account management or commercial sales.

We are looking for someone who enjoys combining customer engagement, healthcare technology, technical problem-solving and project coordination.

Working closely with healthcare professionals, hospital teams and international colleagues, you will help ensure the successful implementation, adoption and ongoing use of innovative Remote Patient Monitoring solutions.

You will become a key point of contact for customers, supporting them throughout their journey from initial onboarding and implementation through to ongoing technical support and customer success.

As the business continues expanding across Germany, you will also have the opportunity to contribute to the development of customer support processes, improve service delivery and help establish strong relationships with new healthcare partners.

This is an excellent opportunity for someone who enjoys taking ownership, working independently and contributing to the growth of an ambitious healthcare technology company.

Key Responsibilities

• Managing relationships with hospitals, healthcare professionals and other customers, ensuring an excellent customer experience throughout the lifecycle.
• Coordinating the onboarding and implementation of digital healthcare technology, supporting customers from initial setup through to successful adoption.
• Providing first-line technical support, investigating software and platform issues, resolving customer queries and coordinating more complex technical escalations.
• Supporting healthcare professionals with product demonstrations, technical guidance and training on Remote Patient Monitoring solutions.
• Coordinating customer projects, implementation activities, timelines and documentation to ensure successful delivery.
• Working closely with technical, product development and operational teams to address customer requirements and resolve implementation challenges.
• Gathering customer feedback, identifying opportunities for improvement and contributing to the ongoing development of customer support processes.
• Supporting the company's continued expansion across Germany, helping establish strong customer relationships and scalable service delivery processes.

Skills & Experience

• Previous experience in Customer Success, Customer Support, Technical Support, Software Implementation or Project Coordination.
• Experience working within Digital Health, MedTech, Healthcare IT, SaaS or other technology-driven environments would be highly advantageous.
• Strong customer relationship management skills, with the ability to communicate effectively with technical and non-technical stakeholders.
• Experience supporting software platforms, troubleshooting technical issues or coordinating software implementations.
• Ability to manage multiple customer requests, projects and priorities while maintaining excellent attention to detail.
• Experience working directly with hospitals, healthcare professionals or clinical technology would be particularly beneficial.
• A proactive, solutions-focused approach, with the confidence to work independently and collaborate with international teams.
• Strong German and English communication skills, ideally C1 proficiency or above in both languages.
• Willingness to travel to healthcare customers across Germany when required.

Experience with Remote Patient Monitoring, telehealth, connected medical devices or clinical software platforms would be a significant advantage, although candidates with transferable healthcare technology experience are equally encouraged to apply.

Why Consider This Opportunity?

• Significant investment and growth: Join a rapidly expanding European Digital Health company following a recent €6 million Series A funding round.
• Innovative healthcare technology: Work with advanced Remote Patient Monitoring solutions that are improving how hospitals and healthcare professionals deliver patient care.
• Early-stage German expansion: Become an important part of the company's developing German operations, with the opportunity to help shape customer success and service delivery.
• Meaningful impact: Support technology that enables patients to receive high-quality healthcare beyond traditional hospital environments.
• Varied and engaging responsibilities: Combine Customer Success, technical support, healthcare software implementation and project coordination in one position.
• International collaboration: Work alongside experienced technical, clinical and commercial professionals across a growing European organisation.
• Long-term career opportunity: Join at an exciting stage of development, with the potential to take on broader responsibilities as the business expands.

About Me

I'm a specialist headhunter and executive search recruiter within the MedTech, Digital Health and Life Sciences sectors, focusing on Commercial, Customer Success, Technical, Operations and Leadership appointments across Europe and the USA.

I work closely with ambitious medical device and healthcare technology businesses to identify high-impact professionals who can develop customer relationships, implement innovative solutions, build teams and support international growth.

If this opportunity sounds interesting and you'd like to learn more about the company, its technology and its plans for Germany, I'd welcome the opportunity to have a confidential conversation.